Terms And Conditions

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Effective Date: January 2025

TERMS OF PURCHASE AND USE

These Terms and Conditions (“Terms”) govern your use of the website anarachai.com and any purchase made by Spice Route Spirits Pty Ltd (“Company”, “we”, “us”, or “our”) to you (“Customer”, “you”, or “your”) for products or services obtained through our online store.

Important Notice: All alcohol sales through this website are conducted by Spice Route Spirits Pty Ltd under Queensland Liquor Licence No. LIQW80015864 (ABN 69 683 999 019).

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time by updating this page. Your continued use of our website after any modifications constitutes your acceptance of the updated Terms.

1. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

“Agreement” means the binding contract between the Company and Customer, incorporating these Terms, for the purchase of Products and/or Services
“Customer” means the individual or entity placing an order through our online store
“Delivery Location” means the street address specified by the Customer for product delivery (post office boxes are not accepted)
“Online Store” means the e-commerce platform accessible through anarachai.com
“Order” means a purchase request submitted by the Customer through our online store
“Products” means the chai liqueurs, spirits, and related merchandise offered for sale
“Services” means any additional services provided in connection with product sales
“Website” means anarachai.com and all associated pages and functionality

2. ORDER PROCESS AND ACCEPTANCE

2.1 Placing Orders

To place an order, you must either create a customer account or proceed as a guest user. All orders are subject to our acceptance and inventory availability.

2.2 Customer Representations

By placing an order, you represent and warrant that:

You are at least 18 years of age and legally capable of entering into contracts
For alcoholic products, you and any intended recipients are of legal drinking age in your jurisdiction
All information provided in your order is accurate and complete
You will maintain the confidentiality of your account credentials
You release the Company from liability arising from unauthorized use of your account

2.3 Order Confirmation

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order acceptance occurs when we send you written confirmation of your purchase.

3. DELIVERY TERMS

3.1 Delivery Area

Our delivery service is available within Australia only, subject to specific regional restrictions. Orders to locations outside our delivery area will be cancelled with full refund.

3.2 Delivery Process

Products will be delivered to your specified Delivery Location during standard business hours
Delivery must be accepted by someone over 18 years of age
Photo identification may be required upon delivery
Risk of loss transfers to you upon delivery completion
Product ownership transfers upon delivery or full payment, whichever occurs later

3.3 Delivery Timeframes

Estimated delivery times are provided as guidance only. Actual delivery may vary due to stock availability, weather conditions, or other unforeseen circumstances. We will notify you promptly of any significant delays.

3.4 Delivery Requirements

Accurate address information is essential
Additional delivery costs for reshipment due to incorrect addresses will be charged to the Customer
Specific delivery instructions will be accommodated where reasonably possible
We are not responsible for orders delivered due to unauthorized use of payment methods or account credentials

4. PRICING AND PAYMENT

4.1 Currency and Taxes

All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

4.2 Price Variations

Prices may change without notice. The price applicable at the time of order placement will govern your purchase, subject to correction of obvious errors.

4.3 Payment Methods

We accept:

Visa, Mastercard, and American Express credit cards
Shop Pay, Apple Pay, and Google Pay
Payment is required in full before order processing
Cash, cheques, and unlisted payment methods are not accepted

4.4 Promotions and Discounts

Promotional offers and discount codes:

Are subject to specific terms and conditions
Cannot be combined with other offers or applied to sale items
May be modified or terminated at any time

5. CANCELLATIONS AND RETURNS

5.1 Order Modifications

Orders cannot be changed or cancelled after submission due to change of mind.

5.2 Consumer Rights

Our products come with guarantees under Australian Consumer Law that cannot be excluded. You are entitled to:

Replacement or refund for major product failures
Compensation for reasonably foreseeable loss or damage
Repair or replacement for products failing to meet acceptable quality standards

5.3 Defective Products

For manufacturing defects, incorrect deliveries, or breach of consumer guarantees, contact us at contact@anarachai.com. We may require:

Proof of purchase
Photographic evidence of the issue
Return of the defective product for inspection

5.4 Resolution Options

Following confirmation of a valid claim, we will, at our discretion:

Provide a full refund including delivery costs and return shipping
Replace the product with an identical or comparable item

6. LIABILITY LIMITATIONS

To the extent permitted by law and without limiting your rights under Australian Consumer Law:

6.1 Excluded Warranties

We exclude all implied terms and warranties not mandated by law.

6.2 Force Majeure

We are not liable for matters beyond our reasonable control, including natural disasters, severe weather, or other acts of nature.

6.3 Delivery Delays

We accept no responsibility for losses arising from delivery delays.

6.4 Consequential Damages

Our liability for indirect, special, or consequential losses (including lost revenue, profits, or data corruption) is excluded to the maximum extent permitted by law.

7. PRIVACY AND DATA PROTECTION

The collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our website, you consent to our privacy practices as outlined in our Privacy Policy.

8. GENERAL PROVISIONS

8.1 Entire Agreement

These Terms constitute the complete agreement between you and the Company regarding your purchases.

8.2 Modifications

We may update these Terms as reasonably necessary. Changes will not affect existing orders placed prior to the modification.

8.3 Governing Law

These Terms are governed by the laws of Queensland, Australia. All disputes will be subject to the jurisdiction of Queensland courts.

8.4 Contact Information

For questions regarding these Terms or your order, contact us at:

Spice Route Spirits Pty Ltd
Email: contact@anarachai.com
Website: anarachai.com
ABN: 69 683 999 019
Liquor Licence: LIQW80015864

These Terms and Conditions were last updated in January 2025.