SHIPPING POLICY
DELIVERY INFORMATION
At Anara, we’re committed to getting your premium chai liqueur to you safely and efficiently. All orders are carefully packed and dispatched from our facility to ensure your products arrive in perfect condition.
For specific shipping inquiries or special delivery requests, please contact our customer service team at contact@anarachai.com
PROCESSING AND DISPATCH
Order Processing
- All completed orders are processed within 2 business days of payment confirmation
- Processing occurs Monday through Friday (excluding public holidays)
- Orders placed after business hours or on weekends will be processed on the next business day
- You’ll receive email confirmation once your order has been dispatched
Shipping Notifications
Once your order ships, you’ll receive tracking information via email allowing you to monitor your delivery progress in real-time.
DELIVERY TIMEFRAMES
Standard Delivery
Delivery timeframes are provided as estimates and may vary based on:
- Your location within Australia
- Current demand and stock levels
- Weather conditions or transport delays
- Public holidays or unforeseen circumstances
Important: Delivery estimates are guidelines only. While we strive to meet these timeframes, they cannot be guaranteed. If we become aware of any significant delays, we will contact you immediately.
DELIVERY REQUIREMENTS
Age Verification
- All deliveries require signature by someone 18 years or older
- Valid photo identification may be requested upon delivery
- Deliveries will not be completed if age cannot be verified
Address Accuracy
- Ensure your delivery address is complete and accurate
- We cannot deliver to PO Boxes – street addresses only
- Customers are responsible for additional costs if redelivery is required due to incorrect address information
- Anara is not liable for orders that cannot be delivered due to incomplete or incorrect address details
Delivery Attempts
- Multiple delivery attempts will be made during standard business hours
- If delivery cannot be completed, the courier will leave instructions for collection or redelivery
- Items may be returned to depot if delivery cannot be completed after reasonable attempts
SHIPPING COVERAGE
Delivery Areas
We currently deliver throughout Australia, though some remote locations may have extended delivery times or additional charges. During checkout, we’ll confirm if your location is within our standard delivery area.
Restricted Areas
Some locations may have delivery restrictions due to:
- Remote location accessibility
- Local delivery regulations
- Carrier limitations
If your address falls outside our delivery area, we’ll contact you to discuss alternative arrangements or provide a full refund.
RETURNS AND EXCHANGES
Accepted Returns
We accept returns only in the following circumstances:
- Product defects or manufacturing faults
- Incorrect items sent in error
- Damaged products received due to shipping issues
Return Process
If you receive a faulty or incorrect product:
- Contact us immediately at contact@anarachai.com
- Provide your order number and photos showing the issue
- We’ll arrange return shipping and replacement or refund as appropriate
Important Notes
- Change of mind returns are not accepted
- Products must be returned in original, unopened condition
- Return shipping costs for faulty items will be covered by Anara
- Refunds will be processed within 5-10 business days of receiving returned items
SHIPPING COSTS
Shipping costs are calculated during checkout based on:
- Delivery location
- Order size and weight
- Selected delivery speed
Free Shipping: May be available for orders over certain amounts – check current promotions during checkout.
CONTACT INFORMATION
For shipping questions, tracking assistance, or delivery issues:
Email: contact@anarachai.com
Response Time: Within 24 hours during business days
DAMAGED OR MISSING ITEMS
If your order arrives damaged or items are missing:
- Document the issue with photos
- Contact us at contact@anarachai.com within 48 hours of delivery
- Include your order number and detailed description of the problem
- We’ll resolve the issue promptly with replacement items or refund
This shipping policy is effective as of January 2025 and may be updated periodically. Please refer to our Terms and Conditions for additional information about your purchase.
